Refund policy
At SKINLURE, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return or refund. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to Start a Return
To request a return, please contact our support team at skinlureshop@gmail.com with your order number and reason for return. Once approved, we'll provide you with instructions on how and where to send your item back.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 5–10 business days.
Return Shipping Costs
- If the item is defective, damaged, or incorrect, we'll cover the cost of return shipping.
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare/beauty devices past the trial period
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check with your bank or credit card company first, as processing times can vary. If you still have concerns, reach out to us at skinlureshop@gmail.com
Contact Us
Questions about your return? Email us anytime at skinlureshop@gmail.com — we're happy to help.